Return & Shipping Policy
Return Policy
Our return policy is designed to give you peace of mind when shopping with us. We understand that sometimes things don’t work out as planned. Whether it's a size, color, or just not what you expected, you can return your items easily. All you have to do is follow some simple steps to initiate your return, and we’ll handle the rest.
To start your return, please visit our return portal on our website. From there, you'll need to enter your order number and email address used during the purchase. Once verified, you can select the items you wish to return and choose your preferred return method. We offer several options to make the process convenient for you. Remember, all returned items must be in their original condition with tags intact and must be returned within 30 days of receipt.
After your return is approved and the items are received by our warehouse, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Please note, shipping fees are non-refundable unless the item was defective or damaged. If you have any questions during the return process, our customer service team is always here to help you. Your satisfaction is our priority, and we strive to make your shopping experience as seamless as possible.
In addition to our return policy, we also want to share information about our shipping process. We offer various shipping options to cater to your needs, including standard, expedited, and overnight shipping. Orders are processed within 1-2 business days, and you will receive a tracking number once your order has been shipped. Our shipping policy aims to provide a reliable and timely delivery service you can count on. Whether you're shopping for yourself or sending a gift, we ensure that your items arrive safely and promptly.
Finally, we maintain transparency in our return and shipping policies because your trust is important to us. We update our policies regularly to reflect any changes and to improve your shopping experience. Shopping should be enjoyable and worry-free, and thanks to our clear policies, you can shop with confidence. We appreciate your business and look forward to serving you.
Neon Brandstore Return Policy:
At Neon Brandstore, we strive to provide high-quality products and excellent customer service. Please carefully review our return policy below:
Sale Items:
All items purchased during a sale or promotion are final sale. These items are not eligible for refund or exchange.
Return Window:
Products can be returned within 3 days of delivery. After this period, we are unable to accept returns for any reason.
Eligibility for Return:
To be eligible for a return, the product must be in its original, unused condition, with all tags attached and packaging intact.
Non-Returnable Items:
Items marked as "final sale" or "on sale" Products that have been worn, damaged, or altered Items returned after the 3-day window.
Return Process:
To initiate a return, please contact our customer support team at our whatsapp no. +92 330 6366224 within the return window, providing your order details and reason for the return. We will guide you through the next steps.
Shipping Fees:
Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or we made an error.
Thank you for shopping with Neon Brandstore! We appreciate your understanding and cooperation.
For any questions or concerns, feel free to reach out to us at +92 330 636 6224 or Email shop@neonbrandstore.com
Neon Brandstore Delivery & Shipping Policy
At Neon Brandstore, we are committed to ensuring that your shopping experience is seamless, from placing your order to receiving it at your doorstep. Please review our delivery and shipping policy below:
1. Order Processing
Processing Time: Orders are typically processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email notification once your order has been shipped.
2. Shipping Methods & Delivery Times
We offer various shipping options to meet your needs:
Standard Shipping: Delivery within 3-7 business days.
Delivery times may vary depending on your location and the shipping method selected at checkout.
3. Shipping Costs
A Flat Rate of Rs.250 per product applies to all orders.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the carrier's website.