At Neon Brand Store, we want to ensure that you have a seamless shopping experience. We understand that sometimes returns are necessary, and we’re here to help. Our friendly return policy is designed to make the process as simple and convenient as possible.
- Returns Eligibility:
- Items must be returned within 7 days from the date of purchase.
- The product must be unused, in its original condition, and with all tags and packaging intact.
- Personalized or customized items cannot be returned, unless they are defective or damaged.
2. Return Process:
- To initiate a return, please contact our customer support team at 03302720963.
- Our team will guide you through the return process.
- Pack the item securely, including the original packaging.
3. Refund Options:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued in the original payment method used for the purchase.
- Please note that shipping fees and any applicable taxes are non-refundable.
- If you wish to exchange an item, please follow the return process as mentioned above.
- Once we receive the returned item, we will process your exchange based on availability.
- If the desired item is not available, we will issue a refund according to our refund policy.
5. Damaged or Defective Items:
- In case you receive a damaged or defective item, please contact us within 48 hours of delivery.
- We may require supporting evidence such as photographs to assess the issue.
- We will arrange for a replacement or offer a refund for the damaged or defective item.
6. Sale Return & Exchange:
Please note that our sale items are non-exchangeable and non-returnable, ensuring fair pricing and value for our customers.
However, if the issue with the size of the item is due to our error, we are happy to facilitate a size exchange.
Customers are responsible for covering any charges associated with the exchange, including shipping and handling fees, if the issue is from their side.
Please note that the return policy outlined above applies to purchases made through the Neon Brand Store website. For any further inquiries or clarifications, feel free to reach out to our dedicated customer support team. We value your satisfaction and are committed to resolving any concerns promptly.
Thank you for choosing Neon Brand Store. Happy shopping!